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事件还原：

消费者提新车发现发动机故障

投诉后市场监管部门介入调查

2019年2月25日，W女士与“利之星”4S店签订了分期付款购买全新进口奔驰CLS300汽车购车合同。其中裸车价为58万多，算上贷款手续费以及其它费用合计66万左右。

3月27日提车后，W女士在开车回家路上，发现汽车仪表盘的机油故障灯亮起。因认为发动机存在问题，3月28日-4月8日与“利之星”4S店自行协商退换车辆未果。

4月9日上午10时58分，W女士向陕西省市场监管局12315指挥中心、西安市12345热线电话投诉，诉请退款退费。当日，高新区市场监管部门接到分转的线索，立即安排处理，联系“利之星”4S店，要求依法妥善解决消费者投诉。因投诉涉及车辆质量，当天下午，高新区市场监管部门联系到陕西省汽车质量争议处理中心协作处理；同时和W女士取得联系，了解到投诉人又到“利之星”4S店继续和店方协商，当晚已要求“利之星”4S店签订了退车退款书面协议。

SICK OPTIC ELECTRONIC WT12-B5771 NSPP WT12B5771

SICK OPTIC ELECTRONIC 2015624 NSFP 2015624

SICK OPTIC ELECTRONIC LM8-750 NSPP LM8750

SICK OPTIC ELECTRONIC PS52-0000 NSPP PS520000

SICK OPTIC ELECTRONIC WT18-2N410 NSFP WT182N410

SICK OPTIC ELECTRONIC WL34-B440 NSFP WL34B440

SICK OPTIC ELECTRONIC WL24-2B430 NSPP WL242B430

SICK OPTIC ELECTRONIC WT27-F112 USPP WT27F112

SICK OPTIC ELECTRONIC WT18-N112 NSFP WT18N112

SICK OPTIC ELECTRONIC IM12-10NPS-NC1 NSFP IM1210NPSNC1

SICK OPTIC ELECTRONIC WT27L2S830A PHOTOELECTRIC NEW

SICK OPTIC ELECTRONIC WT18-P610 NSFP WT18P610

SICK OPTIC ELECTRONIC WT24-B4101 USPP WT24B4101

SICK OPTIC ELECTRONIC WT24R2401 USPP WT24R2401

SICK OPTIC ELECTRONIC WTB160T-F432 NSFP WTB160TF432

SICK OPTIC ELECTRONIC IM30-40NPS-ZC1 FNFP IM3040NPSZC1

SICK OPTIC ELECTRONIC I100-5 NSFP I1005

SICK OPTIC ELECTRONIC WT18-P430 USPP WT18P430

SICK OPTIC ELECTRONIC WL1000-N431 NSFP WL1000N431

SICK OPTIC ELECTRONIC WSU-26-110 USPP WSU26110

SICK OPTIC ELECTRONIC WLL170T-F132 NSFP WLL170TF132

SICK OPTIC ELECTRONIC WT18-3N110S08 NSPP WT183N110S08

SICK OPTIC ELECTRONIC WLL170T-F430 NSFP WLL170TF430

SICK OPTIC ELECTRONIC WL12-2B560S37 USPP WL122B560S37

SICK OPTIC ELECTRONIC LP10-13 USPP LP1013

SICK OPTIC ELECTRONIC LP10-33 USPP LP1033

SICK OPTIC ELECTRONIC WT9-P112 NSFP WT9P112

SICK OPTIC ELECTRONIC LP-10-43 USPP LP1043

Sick Optic Electronic Sensor WS36-D230

SICK OPTIC ELECTRONIC WS/WE260-F430 NSFP WSWE260F430

SICK OPTIC ELECTRONIC WT1000-S360 NSPP WT1000S360

SICK OPTIC ELECTRONIC WL1000-S330 NSFP WL1000S330

SICK OPTIC ELECTRONIC WL27-S132 NSFP WL27S132

SICK OPTIC ELECTRONIC ZIM-2B1120 NSFP ZIM2B1120

SICK OPTIC ELECTRONIC LCU-AMNC NSPP LCUAMNC

SICK OPTIC ELECTRONIC WL27-N630 NSFP WL27N630

SICK OPTIC ELECTRONIC WLL10-9103 USPP WLL109103

SICK OPTIC ELECTRONIC WL27-2P630 NSFP WL272P630

SICK OPTIC ELECTRONIC WE27-2R830 PHOTOELECTRIC SWITCH 35m RANGE

SICK OPTIC ELECTRONIC WS27-2U830 PHOTOELECTRIC SWITCH 35m RANGE

SICK OPTIC ELECTRONIC WT12-2P410 NSFP WT122P410

SICK OPTIC ELECTRONIC PS52-1000A01 USPP PS521000A01

SICK OPTIC ELECTRONIC AMS10-012A01 USPP AMS10012A01

SICK OPTIC ELECTRONIC AMS10-012A02 USPP AMS10012A02

SICK OPTIC ELECTRONIC DSD-I-E34 USPP DSDIE34

SICK OPTIC ELECTRONIC KN5-103 USPP KN5103

SICK OPTIC ELECTRONIC WT12-2N430 NSFP WT122N430

SICK OPTIC ELECTRONIC SX0A-B0905B USPP SX0AB0905B

SICK OPTIC ELECTRONIC WL33-01 NSPP WL3301

SICK OPTIC ELECTRONIC WT160-F182 NSFP WT160F182
SICK OPTIC ELECTRONIC WT4-2P330 NSFP WT42P330

SICK OPTIC ELECTRONIC TDMMC12 NSPP TDMMC12

SICK OPTIC ELECTRONIC WT250-S142 NSFP WT250S142

SICK OPTIC ELECTRONIC WL33-02 NSPP WL3302

SICK OPTIC ELECTRONIC WL11-P430 NSPP WL11P430

SICK OPTIC ELECTRONIC WL273-P2430 NSPP WL273P2430

SICK OPTIC ELECTRONIC WL27-2F430 NSPP WL272F430

SICK OPTIC ELECTRONICS WT24-R2401A01

Sick Optic Electronic AGSS 300-111 18" Safety light Curtains Set Device Warranty
Expedited shipping available

SICK OPTIC ELECTRONIC WLL190T-N434 NSFP WLL190TN434

SICK OPTIC ELECTRONIC LIGHT CURTAIN TRANSMITTER, FGSS 450-111, 14-FGSS 450-111

SICK OPTIC ELECTRONIC WS-WE160-F132 NSPP WSWE160F132

SICK OPTIC ELECTRONIC WLL1000-P410 NSFP WLL1000P410

SICK OPTIC ELECTRONIC LM40-1000/97 NSPP LM40100097

SICK OPTIC ELECTRONIC WL24-2V530 USPP WL242V530

SICK OPTIC ELECTRONIC LM8-750 USPP LM8750

SICK OPTIC ELECTRONIC WT27-R610 NSPP WT27R610

SICK OPTIC ELECTRONIC IM1820NNSNC1 NSPP IM1820NNSNC1

SICK OPTIC ELECTRONIC WS/WE9-2P430 NSPP WSWE92P430

SICK OPTIC ELECTRONIC WL30-04 USPP WL3004

SICK OPTIC ELECTRONIC WLL170T-P430 NSFP WLL170TP430

SICK OPTIC ELECTRONIC WT4-2N132S22 NSFP WT42N132S22

SICK OPTIC ELECTRONIC I100-S1 NSPP I100S1

SICK OPTIC ELECTRONIC WLL170T-N192 NSFP WLL170TN192

SICK OPTIC ELECTRONIC WL24-R2301 USPP WL24R2301

SICK OPTIC ELECTRONIC WLL-12-B5181 USPP WLL12B5181

SICK OPTIC ELECTRONIC 2007401 NSPP 2007401

SICK OPTIC ELECTRONIC WT18-2P430 NSPP WT182P430

SICK OPTIC ELECTRONIC WL27-3F2631 USPP WL273F2631

SICK OPTIC ELECTRONIC WL4G-2F330 NSPP WL4G2F330

SICK OPTIC ELECTRONIC WT12-2N440 NSPP WT122N440

NIB SICK WT27-S112 OPTIC ELECTRONIC PHOTOELECTRIC PROXIMITY SWITCH(8)

Lot of (2) Sick Optic Electronic Safety Interface 24VDC for light curtain

SICK OPTIC ELECTRONICS WL10-7323

Sick Optic Electronic WL10-7323 Proximity Switch NIB
One-day shipping available

SICK OPTIC ELECTRONIC WL27-N630 NSPP WL27N630

SICK OPTIC ELECTRONIC LBSTA-32300 NSFP LBSTA32300

SICK OPTIC ELECTRONIC WT12-2P140 NSFP WT122P140

SICK OPTIC ELECTRONIC 2017768 NSPP 2017768

SICK OPTIC ELECTRONIC WL34-B440 NSPP WL34B440

SICK OPTIC ELECTRONIC BEF-GH-LUT1-5 NSFP BEFGHLUT15

SICK OPTIC ELECTRONIC FR6-42 NSFP FR642

SICK OPTIC ELECTRONIC WT4-2F330 NSFP WT42F330

SICK OPTIC ELECTRONIC WTB4-3P2262 NSFP WTB43P2262

SICK OPTIC ELECTRONIC KT2G-2B3711 USPP KT2G2B3711

SICK OPTIC ELECTRONIC VT18-204470S01 NSFP VT18204470S01

SICK OPTIC ELECTRONIC LM39-750/97 USPP LM3975097

SICK OPTIC ELECTRONIC WT18-2N010S03 USPP WT182N010S03

SICK OPTIC ELECTRONIC WTF12-3P2431 USPP WTF123P2431

SICK OPTIC ELECTRONIC WF15-B4150 NSPP WF15B4150

SICK OPTIC ELECTRONIC 7021817 FNFP 7021817

SICK OPTIC ELECTRONIC WT12-2P450 NSFP WT122P450

SICK OPTIC ELECTRONIC WLL170T-F430 NSPP WLL170TF430

SICK OPTIC ELECTRONIC WT122-N450 NSFP WT122N450

SICK OPTIC ELECTRONIC WL4-2F330 NSFP WL42F330

SICK OPTIC ELECTRONIC WL4-2F331 NSFP WL42F331

SICK OPTIC ELECTRONIC LBSAA-23900 NSFP LBSAA23900

SICK OPTIC ELECTRONIC WLL160T-E132 NSPP WLL160TE132

SICK OPTIC ELECTRONIC WT12-2P150 NSFP WT122P150

SICK OPTIC ELECTRONIC VS/VE-18-4N3840 NSFP VSVE184N3840

SICK OPTIC ELECTRONIC WL27-F730 NSFP WL27F730

SICK OPTIC ELECTRONIC WT250-N162 NSFP WT250N162

SICK OPTIC ELECTRONIC PS52-1000 USPP PS521000

SICK OPTIC ELECTRONIC WL12-2B523 NSFP WL122B523

SICK OPTIC ELECTRONIC WLS2000-M7361 NSPP WLS2000M7361

SICK OPTIC ELECTRONIC WTB4-3P1362 NSFP WTB43P1362

SICK OPTIC ELECTRONIC 0487-300-GC NSFP 0487300GC

SICK OPTIC ELECTRONIC WLL260-R240 NSFP WLL260R240

SICK OPTIC ELECTRONIC WT160-F450 NSFP WT160F450

SICK OPTIC ELECTRONIC WL-27-2F440 USPP WL272F440

SICK OPTIC ELECTRONIC 2006578 FNFP 2006578

SICK OPTIC ELECTRONIC CDM420-0101 USPP CDM4200101

SICK OPTIC ELECTRONIC WT12-2N430 NSPP WT122N430

SICK OPTIC ELECTRONIC LED-MUTING-LAMP-2M USPP LEDMUTINGLAMP2M

SICK OPTIC ELECTRONIC WT1000-S360 USPP WT1000S360

SICK OPTIC ELECTRONIC #7027765 (Gar 5)

SICK OPTIC ELECTRONIC WLL160-F122 NSFP WLL160F122

SICK OPTIC ELECTRONIC WLL160-E420 NSFP WLL160E420

SICK OPTIC ELECTRONIC LCU-AMNC USPP LCUAMNC

SICK OPTIC ELECTRONIC VS/VE18-4P3212 NSFP VSVE184P3212

SICK OPTIC ELECTRONIC WL27-R630 NSFP WL27R630

SICK OPTIC ELECTRONIC WT160-F182 NSPP WT160F182

SICK OPTIC ELECTRONIC WL260-R230 NSFP WL260R230

SICK OPTIC ELECTRONIC WSU26-130 NSFP WSU26130

SICK OPTIC ELECTRONIC WT12-B5781 USPP WT12B5781

Sick WL36-B430 Optic Electronic
Expedited shipping available

SICK OPTIC ELECTRONIC WS-12-2D430 NSPP WS122D430

SICK OPTIC ELECTRONIC WL12-2P130 NSFP WL122P130

SICK OPTIC ELECTRONIC WT12-2P490 USPP WT122P490

SICK OPTIC ELECTRONIC WT12-2P140 NSPP WT122P140

SICK OPTIC ELECTRONIC WT9-2N430 Photoelectric Sensor 

SICK OPTIC ELECTRONIC UE10-3OS3D0 NSFP UE103OS3D0

SICK OPTIC ELECTRONIC 7022999 FNFP 7022999

SICK OPTIC ELECTRONIC WL12-2N120 USPP WL122N120

SICK OPTIC ELECTRONIC WL170-P122 NSFP WL170P122

SICK OPTIC ELECTRONIC WL260-F470 NSFP WL260F470

SICK OPTIC ELECTRONIC WL273-P2430 USPP WL273P2430

SICK OPTIC ELECTRONIC EN3 POWER SUPPLY ~ New Surplus
Returns: Not accepted
SICK OPTIC ELECTRONIC WLL160-F420 USPP WLL160F420

SICK OPTIC ELECTRONIC BEF-KP-W45 NSPP BEFKPW45
SICK OPTIC ELECTRONIC MB-W45A-QR NSPP MBW45AQR

SICK OPTIC ELECTRONIC WS/WE160-P142 NSFP WSWE160P142

SICK OPTIC ELECTRONIC WLL170T-P430 NSPP WLL170TP430

SICK OPTIC ELECTRONIC WL11R130 USPP WL11R130

SICK OPTIC ELECTRONIC WL160E142 NSFP WL160E142

SICK OPTIC ELECTRONIC 2705632 USPP 2705632

SICK OPTIC ELECTRONIC VTE18L-4P324 NSPP VTE18L4P324

SICK OPTIC ELECTRONIC 7023004 FNFP 7023004

SICK OPTIC ELECTRONIC CM18-08BPP-TWO NSFP CM1808BPPTWO

SICK OPTIC ELECTRONIC WS24-2U230 NSPP WS242U230

SICK OPTIC ELECTRONIC WT27-R610 USPP WT27R610

SICK OPTIC ELECTRONIC WT27-2R610 USPP WT272R610

SICK OPTIC ELECTRONIC WT12-N1421 USPP WT12N1421

SICK OPTIC ELECTRONIC 7022998 FNFP 7022998

SICK OPTIC ELECTRONIC WT18-2N112 USPP WT182N112

SICK OPTIC ELECTRONIC WL160-P440 NSFP WL160P440

SICK OPTIC ELECTRONIC WT18-2P430 USPP WT182P430

SICK OPTIC ELECTRONIC WT6-N132 NSFP WT6N132

SICK OPTIC ELECTRONIC S1-130-N12 NSFP S1130N12

SICK OPTIC ELECTRONIC WT18-P610 USPP WT18P610

SICK OPTIC ELECTRONIC KA17-SFF812 NSFP KA17SFF812

SICK OPTIC ELECTRONIC WT260-R270 NSFP WT260R270

SICK OPTIC ELECTRONIC WL4G-2F330 USPP WL4G2F330

SICK OPTIC ELECTRONIC T4000-DNA50C NSFP T4000DNA50C

SICK OPTIC ELECTRONIC VS/VE180-N132 NSFP VSVE180N132

SICK OPTIC ELECTRONIC VS-VE18-0P430 NSFP VSVE180P430

SICK OPTIC ELECTRONIC WT12-2N440 USPP WT122N440

SICK OPTIC ELECTRONIC WTR2-P511 NSFP WTR2P511

SICK OPTIC ELECTRONIC WL12-P1331 NSFP WL12P1331

SICK OPTIC ELECTRONIC CQ35-25NPP-KC1 NSFP CQ3525NPPKC1

SICK OPTIC ELECTRONIC MZ2-QFTZPS-KP0 NSFP MZ2QFTZPSKP0

SICK OPTIC ELECTRONIC WS20-602 NSFP WS20602

SICK OPTIC ELECTRONIC WS/WE170-N132 NSFP WSWE170N132

SICK OPTIC ELECTRONIC WT12-2N110 NSFP WT122N110

SICK OPTIC ELECTRONIC VT18-204470S01 NSPP VT18204470S01

SICK OPTIC ELECTRONIC WS/WE160-P132 NSFP WSWE160P132

SICK OPTIC ELECTRONIC I100-P2 NSFP I100P2

SICK OPTIC ELECTRONIC WSWE160-N430 NSFP WSWE160N430

SICK OPTIC ELECTRONIC WT160-N410 NSFP WT160N410

SICK OPTIC ELECTRONIC WT18-P112 USPP WT18P112

SICK OPTIC ELECTRONIC WT18-N112 USPP WT18N112

SICK OPTIC ELECTRONIC WE27-2R630 USPP WE272R630

SICK OPTIC ELECTRONIC 7023062 FNFP 7023062

SICK OPTIC ELECTRONIC WT2000-R1102 FNFP WT2000R1102

SICK OPTIC ELECTRONIC WL12-N4381 NSPP WL12N4381

SICK OPTIC ELECTRONIC WL4-2F331 NSPP WL42F331

SICK OPTIC ELECTRONIC 151AF
One-day shipping available

SICK OPTIC ELECTRONICS THROUGH BEAM PHOTOELECTRIC SWITCH, NIB 

Sick Optic Electronic WL24-R2301 Sensor

SICK OPTIC ELECTRONIC PS51-0000-DNET-GM USED Devicenet
SICK OPTIC ELECTRONIC WT18-N010S03 USPP WT18N010S03

SICK OPTIC ELECTRONIC DISPLAY W/ PC CIRCUIT BOARD LCD51-1000

SICK OPTIC ELECTRONIC PHOTOELECTRIC WT27-R610 NEW (S38E

SICK OPTIC ELECTRONIC WT12-2P140 USPP WT122P140

SICK OPTIC ELECTRONIC LM31-750 NSPP LM31750

SICK OPTIC ELECTRONIC WL150-P122 NSFP WL150P122

SICK OPTIC ELECTRONIC WL160-F132 NSFP WL160F132

SICK OPTIC ELECTRONIC WE250-P440 NSFP WE250P440

SICK OPTIC ELECTRONIC WL150-N122 NSFP WL150N122

SICK OPTIC ELECTRONIC WT160-F420 USPP WT160F420

SICK OPTIC ELECTRONIC SI130-P40 USPP SI130P40

SICK OPTIC ELECTRONIC WT4-P330 USPP WT4P330

SICK OPTIC ELECTRONIC WT9-2N430 USPP WT92N430

SICK OPTIC ELECTRONIC WS/WE260-R270 USPP WSWE260R270

SICK OPTIC ELECTRONIC WT9-2P410 USPP WT92P410

SICK OPTIC ELECTRONIC WE6-P132 USPP WE6P132

SICK OPTIC ELECTRONIC WT24-2B440 USPP WT242B440

SICK OPTIC ELECTRONIC IM18-12NPO-ZC1 FNFP IM1812NPOZC1

SICK OPTIC ELECTRONIC CDB-420-001-KIT NSFP CDB420001KIT

SICK OPTIC ELECTRONIC VT12-1P1410 NSFP VT121P1410

SICK OPTIC ELECTRONIC VTE18L-4P324 USPP VTE18L4P324

SICK OPTIC ELECTRONIC WL9-2P321 NSFP WL92P321

SICK OPTIC ELECTRONIC WE9-2P130 NSPP WE92P130

SICK OPTIC ELECTRONIC WL9-2P131 NSFP WL92P131

SICK OPTIC ELECTRONIC WS/WE-260-F230 NSFP WSWE260F230

SICK OPTIC ELECTRONIC CMP-400-POWER-SUPPL NSFP CMP400POWERSUPPL

SICK OPTIC ELECTRONIC WL18-N630 NSFP WL18N630

NIB SICK OPTIC ELECTRONIC WL170-P122 PHOTOELECTRIC
Expedited shipping available

SICK OPTIC ELECTRONIC WT-170-N112 NSFP WT170N112

SICK OPTIC ELECTRONIC 4031580 USPP 4031580

SICK OPTIC ELECTRONIC WT9-P113 USPP WT9P113

SICK OPTIC ELECTRONIC WT9-2P460 NSFP WT92P460

SICK OPTIC ELECTRONIC WL12-2P430 USPP WL122P430

NOS! SICK OPTIC ELECTRONIC POWER DRIVE LCU-AMNC LCUAMNC 
Expedited shipping available

SICK OPTIC ELECTRONIC UE10-3OS3D0 NSPP UE103OS3D0

SICK OPTIC ELECTRONIC WT4-2P431S18 USPP WT42P431S18

SICK OPTIC ELECTRONIC AWS-EINSATZ USPP AWSEINSATZ

SICK OPTIC ELECTRONIC WLL1000-N132 USPP WLL1000N132

SICK OPTIC ELECTRONIC (MAIHAK) WL27 WL27-2F430 PHOTOELECTRIC REFLEX POLAR PNP SE

SICK OPTIC ELECTRONIC WT160-N420 NSFP WT160N420

SICK OPTIC ELECTRONIC I110-SA313 NSFP I110SA313

SICK OPTIC ELECTRONIC VS/VE180-N430 NSFP VSVE180N430

SICK OPTIC ELECTRONIC WL160-N132 NSFP WL160N132

SICK OPTIC ELECTRONIC WS/WE2000-B1102 NSFP WSWE2000B1102

SICK OPTIC ELECTRONIC WLL160-F122 USPP WLL160F122

SICK OPTIC ELECTRONIC WLL1000-P410 USPP WLL1000P410

SICK OPTIC ELECTRONIC WT12-2P410 USPP WT122P410

SICK OPTIC ELECTRONIC LSSTA-32900 NSPP LSSTA32900

SICK OPTIC ELECTRONIC WT-12-P4381 NSFP WT12P4381

SICK OPTIC ELECTRONIC WLL170T-P430 USPP WLL170TP430
SICK OPTIC ELECTRONIC WL12-2P730 NSPP WL122P730

SICK OPTIC ELECTRONIC MB-W45A-QR USPP MBW45AQR

SICK OPTIC ELECTRONIC WLG4-3F2234 NSFP WLG43F2234

SICK OPTIC ELECTRONIC WL9-2P130 NSFP WL92P130

SICK OPTIC ELECTRONIC MHE-15-P3236V NSFP MHE15P3236V

SICK OPTIC ELECTRONIC PLS-CS8 NSPP PLSCS8

SICK OPTIC ELECTRONIC WT18-3P020S15 NSFP WT183P020S15

SICK OPTIC ELECTRONIC WL27-R630 USPP WL27R630

SICK OPTIC ELECTRONIC FGSS-ECM-5-FGS FNFP FGSSECM5FGS

SICK OPTIC ELECTRONIC 7023051 NSFP 7023051

SICK OPTIC ELECTRONIC IMF1204BPPVC0S NSFP IMF1204BPPVC0S

Sick Optic Electronic NTL6-B12 For Parts 

Sick Electronic WEU26-720 Photoelectric Switch Optic 

SICK OPTIC ELECTRONIC WL18-2P630 NSFP WL182P630

SICK OPTIC ELECTRONIC P0501-7 USPP P05017

SICK OPTIC ELECTRONIC CM18-12NNP-KC1 NSFP CM1812NNPKC1

SICK OPTIC ELECTRONIC KA17-SFF812 NSPP KA17SFF812

SICK OPTIC ELECTRONIC WL18-3N430 NSFP WL183N430

SICK OPTIC ELECTRONIC I100-P2 NSPP I100P2

SICK OPTIC ELECTRONIC LBSM4112900 NSFP LBSM4112900

SICK OPTIC ELECTRONIC WLL6-P122 USPP WLL6P122

SICK OPTIC ELECTRONIC WT2000-M4100 NSFP WT2000M4100

SICK OPTIC ELECTRONIC LM36-450 NSFP LM36450

SICK OPTIC ELECTRONIC WT4-2N331 USPP WT42N331